Terms of Service
The terms and conditions governing your use of HelloGuestbook's digital guestbook service.
Last updated: June 25, 2025
Introduction & Acceptance
Welcome to HelloGuestbook! These Terms of Service ("Terms") govern your use of HelloGuestbook's digital guestbook service for vacation rentals and short-term accommodations. By accessing or using our service, you agree to be bound by these Terms.
HelloGuestbook ("we," "our," or "us") provides a platform that enables property owners and managers to create digital guestbooks for their guests. These Terms constitute a legally binding agreement between you and HelloGuestbook.
If you do not agree to these Terms, you may not access or use our service. We may update these Terms from time to time, and your continued use of the service constitutes acceptance of any changes.
Service Description
HelloGuestbook is a software-as-a-service (SaaS) platform that allows property owners and managers to create, customize, and manage digital guestbooks for their vacation rental properties and short-term accommodations.
Core Features
- Create and customize digital guestbooks
- Upload property images and information
- Share WiFi credentials and emergency contacts
- Add external links and resources
- Create unlimited custom pages
- QR code generation for easy access
Account Features
- Secure user authentication
- Multiple listing management
- Subscription-based access
- Free trial period (14 days)
- Customer support and assistance
- Data export capabilities
User Accounts & Responsibilities
Account Registration
To use HelloGuestbook, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
- You must be at least 18 years old to create an account
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
Acceptable Use
You agree to use HelloGuestbook only for lawful purposes and in accordance with these Terms. You must not use our service for any illegal, harmful, or abusive activities.
You May
- • Create guestbooks for your properties
- • Share appropriate property information
- • Upload relevant images and content
- • Provide helpful resources to guests
You May Not
- • Upload illegal or inappropriate content
- • Violate copyright or intellectual property
- • Harass, abuse, or harm others
- • Distribute malware or harmful code
- • Scrape, crawl, or harvest data from our platform
Subscription & Billing
Free Trial
HelloGuestbook offers a 14-day free trial with full access to all features. No credit card is required to start your trial. After the trial period, you must subscribe to continue using the service.
Subscription Plans
Individual Host Plan
- • Annual subscription billing
- • Unlimited guestbooks
- • All core features included
- • Priority customer support
- • Cancel anytime
Business Solutions
- • Custom pricing and terms
- • White-label options available
- • Analytics and reporting
- • Dedicated account manager
- • Custom integrations
Billing Terms
- Subscriptions are billed annually in advance
- All payments are processed securely through Stripe
- You can cancel your subscription at any time
- Cancellations take effect at the end of the current billing period
- Refunds are available within 30 days of first payment
- Failed payments may result in service suspension
Content & Intellectual Property
Your Content
You retain ownership of all content you upload, create, or share through HelloGuestbook ("User Content"). By using our service, you grant us necessary rights to host, display, and process your content.
- You own all rights to your User Content
- You grant us a license to host and display your content
- You are responsible for ensuring you have rights to uploaded content
- You must not upload copyrighted material without permission
- We may remove content that violates these Terms
Our Intellectual Property
HelloGuestbook's software, design, features, and branding are protected by intellectual property laws. You may not copy, modify, or reverse engineer our service.
Protected Elements
- • HelloGuestbook software and platform
- • Distinctive visual branding and creative graphics
- • Logos, trademarks, and branding
- • Documentation and help materials
Service Availability & Support
Service Level & Maintenance
Uptime: We strive to maintain high service availability but cannot guarantee 100% uptime. Scheduled maintenance will be announced in advance when possible.
Support: We provide email support for all users. Individual Host subscribers receive priority support, while Business Solutions customers get dedicated account managers.
Service Modifications: We may modify, suspend, or discontinue any aspect of our service at any time with reasonable notice to users.
Disclaimers & Limitation of Liability
Important Legal Disclaimers
Service "As Is": HelloGuestbook is provided "as is" without warranties of any kind. We disclaim all warranties, whether express, implied, or statutory.
Limitation of Liability: To the maximum extent permitted by law, HelloGuestbook shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Maximum Liability: Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
User Responsibility: You are solely responsible for your use of the service and any content you create or share through our platform.
Account Termination
Voluntary Termination
You may terminate your account at any time by canceling your subscription or contacting our support team.
- • Account deletion is permanent
- • Data will be deleted within 30 days
- • Active subscriptions will be canceled
- • Refunds may apply per our policy
Involuntary Termination
We may suspend or terminate your account for violations of these Terms or other reasons.
- • Violation of Terms of Service
- • Illegal or harmful activities
- • Non-payment of subscription fees
- • Abuse of our service or support
Legal Jurisdiction & Disputes
Governing Law
These Terms are governed by Norwegian law. HelloGuestbook is based in Norway and complies with European Union data protection regulations including GDPR.
Dispute Resolution
We encourage resolving disputes through direct communication first. If formal legal action is necessary, disputes will be resolved in Norwegian courts.
Contact for Disputes
Before pursuing legal action, please contact us at support@helloguestbook.com to resolve the issue amicably.
Contact Us
If you have questions about these Terms of Service or need assistance with our service, please contact us using the information below. We aim to respond to all inquiries promptly.
Support & Legal
support@helloguestbook.com
Jurisdiction
Norway (EU/GDPR Compliant)
Changes to These Terms
Terms Updates
We may update these Terms of Service from time to time to reflect changes in our service, legal requirements, or business practices. When we make significant changes, we will notify you by email or through a notice in our service at least 30 days before the changes take effect.
We encourage you to review these Terms periodically to stay informed about your rights and obligations. The "Last updated" date at the top of this page indicates when these Terms were last revised.
Your continued use of HelloGuestbook after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our service.