Airbnb house manual template
A house manual tells guests how your place works. Guests read it to get in, get online and find the things they would otherwise message you about.
Fill it in right here. Click anything in [brackets] to replace it, then copy the result. Remove any section your place does not need. The tips next to each section are for you and are left out when you copy.
House manual template
Click any text to edit it. Add, rename or remove sections as you like.
Welcome
Welcome to [property name]! We are happy to have you here.
This manual covers how to get in, how things work and who to call if something comes up. If you cannot find an answer here, message us at [phone number].
Check-in
Check-in is from [time]. The address is [street address].
The key is in a lockbox [where the lockbox is]. The code is [code, or "sent to you the day before you arrive"]. Please put the key back in the lockbox when you leave the house.
Wi-Fi
Network: [network name]
Password: [password]
The router is [where the router is]. If the internet drops, unplug it, wait 30 seconds and plug it back in.
Heating and cooling
The thermostat is [where it is]. [How to turn the temperature up or down.]
Please turn the heating down when you go out for the day.
Kitchen
Coffee machine: [how it works, where the filters or pods are]
Dishwasher: [where the tablets are, which program to use]
Stove and oven: [anything that is not obvious]
What we provide
Towels and bed linen: [what is provided]
Bathroom: [shampoo, soap, hairdryer]
Kitchen: help yourself to [coffee, tea, oil, salt, spices]
[Beach towels, chairs, baby gear or anything else you have]
Please bring your own [anything guests should pack].
TV and entertainment
[How to turn on the TV and switch to streaming.] You are welcome to log in to your own accounts. Please log out before you leave.
Laundry
The washing machine is [where it is]. Detergent is [where it is]. [Drying rack or dryer, and where.]
House rules
Quiet hours are [time] to [time].
No smoking inside the house.
[Pets allowed or not allowed.]
No parties or events.
The most guests allowed is [number].
Trash and recycling
Bins are [where they are]. [What goes in which bin.] Trash is collected on [day].
Emergencies
Emergency number: [911 or local number]
Your host: [name, phone number]
Nearest hospital: [name, address]
Fire extinguisher: [where it is]
First aid kit: [where it is]
Water shut-off and fuse box: [where they are]
Checkout
Checkout is by [time]. No need to strip the beds. [Our cleaners] take care of the rest. Before you leave, please:
Put used dishes in the sink.
Sort trash and recycling into [the bins under the sink].
Lock the door and put the key back in the lockbox.
Local tips
Groceries: [store name, distance]
Coffee: [café name]
Dinner: [restaurant name, what to order]
Something to do: [your favorite walk, beach or museum]
Tip: Whether you print it or use a digital guidebook, we recommend giving each section its own page. Guests look up one thing at a time, and a short, dedicated page is easier to take in than one long document.
Send your house manual as a link, in your guest's language
Build it in HelloGuestbook and send guests one link they open on their phone. You write it once, like the template above. With Pro, it's also automatically translated into any of 37 languages.
Every new account gets Pro free for 30 days. No card up front.
Questions hosts ask
Something else? Ask us on the contact page.